We want you to be completely satisfied with your purchase. If for any reason you are not happy, you can return your items within 30 days of delivery under the terms outlined below.
1. Eligibility for Returns
Returns are accepted within 30 days from the date of delivery.
Items must be unused, unworn, unwashed, and in their original condition with all original packaging and tags attached.
A valid proof of purchase (order number, invoice, or receipt) is required.
Sale and clearance items may not be eligible for return unless defective.
2. Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns of the following items unless they are defective or damaged upon arrival:
Swimwear, underwear, and intimate apparel
Personal care and hygiene products
Customized or personalized items
Gift cards and digital vouchers
3. Return Process
Contact Us: Email our support team at 2850612671@qq.com to request a return authorization.
Provide Details: Include your order number, product information, and the reason for the return.
Package Securely: Ensure the item is packed safely to avoid damage during transit.
Ship to Our Address: Return shipping costs are the responsibility of the customer unless the item is defective or an error occurred on our part.
4. Refunds
Once your return is received and inspected, we will notify you by email about the status of your refund.
Approved refunds will be issued to your original payment method within 7 business days.
Original shipping fees are non-refundable unless the return is due to our error.
5. Exchanges
If you wish to exchange an item for another size, color, or product, please follow the return process and place a new order for the desired item.
6. Damaged or Defective Items
If your order arrives damaged or defective, contact us within 7 days of delivery.
Include clear photos of the damage or defect for faster resolution.
We will arrange a replacement, repair, or refund at no additional cost to you.
7. International Returns
International customers are responsible for all return shipping fees, duties, and taxes unless the return is due to our error. We recommend using a trackable shipping service for your return.
8. Contact Information
For any questions about our 30 Days Return Policy, please contact us:
Email:2850612671@qq.com Address: FLAT/RM P 4/F, LLADRO CENTRE, 72 HOI YUEN ROAD, KWUN TONG, HONG KONG
